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Welcome to AdeoWiki: A shared knowledge repository for all things Adeo.

Address & Contact Info

  • CES: 1 Forest Center, 11551 Forest Central Drive, Suite 226, Dallas, TX 75243
  • DEC: 3930 Crutcher St, Dallas, TX 75246 — phone 214-520-8235; fax 214-520-8236
    • WiFi Passwords are on the Clients page under "DEC." The old building was at 5327 North Central Expressway, Suite 200, Dallas, TX 75205
  • Adeo: Our general support email address is "support@bridgeconx.com" (and support at adeohs.com). our general support phone number is (214) 302-7380. That's a Google Voice number that's linked to the support@ email address and sends voicemail transcriptions to the @support email address. This typically forwards to the entire team.

Main pages

  • About Us - Who are we? Who are we connected to? Essential addresses and contact info.
  • Clients - Who are our clients? Contact info and server info.
  • How To - How to do things like turn off the phones, print front office paperwork for a specific day, and such.
  • History and Tribal Knowledge - Notable outages, long-lost drives, etc.
  • Infrastructure - The platform(s) our solutions run on
  • Manuals - Links to manuals for products like Rest EMR and the DEC Scanner tool.
  • Projects - Projects we're working on. Also contains useful "how to" information for basics like setting up Pis.
  • Resources and Tools - Dashboards, monitors, and other useful stuff.

Really Useful Contact Info

  • Dedicated IT(Current IT vendor for DEC): Support Phone: 561-491-5730 ••• email: support at dedicatedit.com ••• website: https://dedicatedit.com/
  • Harris/Experior support line (for Experior): 260-432-2020 option 2 for tech support; option 1 for application support. From Jeff Whitney at PCIS: "For critical after hours issues you can call 866-405-5402 and leave a message and the staff on-call will call you back. ••• Attached is the information on how to register for the help desk. This will take the place of directly e-mailing support at support at harrisexperior.com and support at experior.com. The Picis Helpdesk is accessible through https://www.picis.com and is the primary tool used by customers and our staff to support the Picis Clinical Solutions product lines that includes the Experior product. The Helpdesk is available to customers 24x7 and allows you to log a case(ticket) for any product related issue & question. Once a case is logged, your case will be assigned to a CSA to provide timely response and resolution of your issue."
  • Integracom, Inc. (Phone service for CES and DEC): Support email and phone: support at integracomtx.com • 972-929-0500 ••• Address: 222 W. Las Colinas Blvd., Suite 1650E, Irving, TX 75039
  • IT ArchiTeks (Former IT vendor for CES and DEC): Support Phone and email: 469-319-9188 • support at itarchiteks.com ••• Shipping address - 4645 Avon Lane, Suite 240, Frisco, TX 75033 ••• Ticket/support site: https://itarchiteks.myportallogin.com/
  • ModMed Gastro support line (for gGastro, obvs.): 866-459-4227 option 2 for gGastro
  • ModMed Gastro self-support website: https://modernizingmedicine.force.com/communitiesgi/s/ - User name: jonathan.leistiko at adeohs.com. Password is in Zoho Vault under "ModMed Communities account - gGastro"
  • Sfax Support: Support for Sfax issues, like locked accounts and password resets. (877) 493-1015. You'll need the last four digits of the billed credit card and the billing zip code. Those are in Zoho under "sfaxme.com"
  • TDDC Help Desk: 214-623-6270, Option 2
  • Fusion/Birch (DEC's ISP): Fusion/Birch support: 888-772-4724 ••• DEC's account ID: 685287 ••• For ITA, the authorized contact is Derek Veilion – with phone number 469-319-9041 and email support at itarchiteks.com.
  • William Roth Company (CES' landlord): Leah Stevens (Building/Property Manager) – Address: 11551 Forest Central Drive, Suite 125, Dallas, Texas 75243 ••• 214-349-3020 office • 214-349-0347 fax • 469-585-0571 cell ••• email: leahstevens91 at yahoo.com
    • Bob Stein (214-507-7795) is the construction manager on site at 11551 Forest Central Drive
  • Climatech (DEC's A/C company): 972-659-0401 (or 972-823-9121 for Service Requests)
  • LogMeIn Support: Phone = 1-833-854-6519 (Harder to get than you'd think.)
  • Flexential Contact Information:
    • Billing ID: BJNYR001
    • Flexential account manager: Tom.Myers at flexential.com
    • FLEXENTIAL MAIN NUMBER - Reach any department at Flexential from our main number 888-552-FLEX (3539) / 610-266-7441 and simplified call tree.
      • OPTION 1: Technical Support
      • OPTION 2: Sales
      • OPTION 3: Customer Success
      • OPTION 4: Billing/Accounts Payable
      • OPTION 5: Human Resources
    • CONTACT SUPPORT DIRECTLY: To reach the service desk directly, please use one of the following communication channels: